Returns Policy
We want you to be 100% satisfied with your purchase. If something isn't right, we'll make it right.
Eligible for Return
- Unopened products in original sealed packaging
- Items received damaged or defective
- Wrong item delivered (different from what was ordered)
- Products with a manufacturer defect discovered within 7 days
Not Eligible for Return
- Products that have been opened or used
- Items returned after 7 days of delivery
- Products without original packaging or receipt
- Sale or clearance items (marked as final sale)
- Damage caused by improper use or storage
How to Return an Item
Follow these 4 simple steps to complete your return.
Contact Us
Email returns@swiftwashgh.com or call us within 7 days of delivery. Include your order number and reason for return.
Get Approval
Our team will review your request within 24 hours and send you a Return Authorisation Number (RAN) if approved.
Pack & Send
Pack the item securely in its original packaging. Drop it off at any of our partner locations or arrange a pickup (free for defective/wrong items).
Refund Issued
Once we receive and inspect the item (1–2 days), your refund is processed to your original payment method within 3–5 business days.
Refund Timeline
Approved refunds are processed within 3–5 business days back to your original payment method — Mobile Money, bank card, or bank transfer.